Intertek Launches Pioneering Digital Platform iCare in Türkiye

Total Quality in a Few Clicks

November 02, 2023

Istanbul, Türkiye – Intertek (or the “Group”), a leading Total Quality Assurance provider to industries worldwide, is excited to announce the launch of iCare in Türkiye, one of its most successful markets. iCare is an innovative one-stop digital portal providing textile manufacturers with a pioneering solution that enables seamless management and monitoring of their testing processes from start to finish. Harnessing Intertek’s Science-based Customer Excellence Advantage, iCare addresses the long-standing challenges of transparency and traceability in the processing and testing of lab samples, thus removing communication barriers and improving the speed to market.

Driven by increasing regulatory scrutiny and heightened end consumer expectations, customers in the fashion industry are increasingly seeking systemic, data-driven, end-to-end Total Quality Assurance solutions that enhance transparency and traceability, throughout the lab sample processing and testing stages.

True to our pioneering spirit, Intertek is proud to introduce iCare – a market-leading digital solution that has been specifically tailored to the needs of our manufacturing customers, setting it apart from other portals in the industry. iCare will empower them to effortlessly manage and monitor their projects with ease, thereby revolutionising their experience of the quality and assurance process.

iCare provides Intertek’s customers with real-time information about the status and progress of their submitted samples through an intuitive and user-friendly interface, allowing customers to interact with us seamlessly through features such as chatbot and live chat. With just a touch or a few clicks, customers can easily perform various actions, such as submitting a test request, tracking job statuses, downloading reports through one centralised digital platform, accessible 24/7.

Oliver Cook, Country Managing Director, Intertek, said, "Intertek has always been at the forefront of market-leading innovations, and in supporting the textiles industry in Türkiye, beginning with the creation of the country's first specialized textiles laboratory 28 years ago. The launch of iCare in Türkiye represents our belief in the importance of textiles in Türkiye and our commitment to investing in enhancing our capabilities and services."

Sinan Oncel, Softlines & Hardlines Sales and Strategy Director Türkiye, Intertek, added, “We are incredibly proud to launch this exciting innovation here in Türkiye, continuing the fantastic heritage we have leading the way within the Textiles market with our pioneering spirit. This is just one example of the many ways in which we are continually striving to reinvent how we interact with our customers, with our goal to act not just as service providers but as strategic partners committed to making our customers’ lives easier. The pride, energy and technical expertise we have within the Türkiye team makes for a very bright future which we are excited to share with our customers and trusted partners.”

iCare is being introduced to our valued Turkish Softlines customers as the first phase of its global launch. It will operate alongside our market-leading Global Market Access, i2Q, Interlink and ToxClear solutions, enabling customers to take full advantage of our comprehensive Total Quality Assurance offerings.

By combining advanced technology with our science-based expertise, iCare sets a new standard for transparency, efficiency, and ease of use in Quality Assurance solutions, enabling Total Quality in a few clicks. Accessible 24/7, iCare helps streamline the lead time in communications and improve speed to market, bringing Science-based Customer Excellence Advantage to our customers. We are proud to solidify our position as a leader in delivering exceptional customer experiences and high-quality testing services through the introduction of our one-stop Science-based Customer Excellence portal iCare.

For more information, please visit: https://www.intertek.com/icare

iCare – Total Quality in a few clicks

For Media Information

Please contact:
Shelly Lo Marketing
Director, Global Softlines and Hardlines
T: +852 2173 8848
E: shelly.lo@intertek.com

About Intertek

TOTAL QUALITY. ASSURED.

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 44,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.

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